How Community Health Workers get You the Care You Need

Community Health Workers (CHWs) provide hands-on, virtual, and telephonic support to ensure you have access to the social resources, digital tools, and health care services you need to get and stay healthy. They are familiar with the unique needs, experiences, languages, and cultures of our diverse community.  

Health is a full picture  

For many communities or individuals, it is challenging to access health care—for a variety of reasons. For example, when a basic need like food or housing is unmet, you may be unable to seek care for your health concerns.  

CHWs identify and arrange services to address unmet needs, such as:  

Housing and transportation 

Education and health-harming legal issues  

Food security and/or nutrition  

Care coordination and chronic disease education

And more  

Are technology issues holding you back?

Using a computer, smart phone, or other digital device to access health information is now a common part of many people’s health care process. But if issues with technology are holding you back, Community Health Workers can help you increase your digital literacy to make it easier to use digital tools to access care:

Do you or any member of your household have access to the internet using a phone or home computer?

Can you use applications/programs (like Zoom) on your cell phone, computer, or another electronic device without asking for help from someone else?

Can you set up a video chat using your cell phone, computer, or another electronic device without asking for help from someone else?

Can you resolve basic technical issues on your own?

Can you read and understand materials from providers on your own?

If you answered “No” to any of these questions, a Community Health Worker can help you with issues related to technology and digital literacy. 

How can you work with a Community Health Worker?  

All Tufts Health Plan Medicare Advantage members have access to our Care Management team—which is made up of health care experts, including CHWs.  

There is no cost to you to work with the Care Management team. Your team works collaboratively to coordinate your care, and manage your health and social concerns.  

To learn more, or to work with a CHW, call Member Services at 1-800-701-9000 (HMO)/1-866-623-0172 (PPO) (TTY: 711).