Tufts Health Plan Senior Care Options Members OTC Benefit
With your Over-the-Counter (OTC) benefit, Tufts Health Plan Senior Care Options (HMO-SNP) members get an Instant Savings card with $425 to spend every calendar quarter on grocery, household, and OTC health-related items at participating retailers and plan-approved online stores.
New—Starting April 1, 2024, Tufts Health Plan Senior Care Options (HMO-SNP) members can use their over-the-counter (OTC) allowance at CVS Health—online and by phone. See below for more details.
5 easy ways to use your OTC benefit
- Shop in stores—Swipe your Instant Savings card at Rite Aid, Walmart, Family Dollar, Walgreens, CVS Pharmacy, Star Market, Shaw’s, Dollar General, and Stop & Shop. For a complete list of participating retailers and locations, visit www.thpmp.org/sco-otc. Select “Locations” at the top of the homepage to search for participating retail locations near you. When you swipe your Instant Savings card, the cost of all eligible items will automatically be deducted up to the remaining balance on your card. You will be responsible for the costs of all items that are not eligible and/or for the costs of eligible items that exceed your remaining balance at the time of purchase. You can download and use the OTC Network® mobile app to keep track of your card balance and easily find eligible items when shopping at participating retailers. The OTC Network® mobile app is right at your fingertips, 24 hours a day, seven days a week.
- NEW—Order at CVS Health online—Beginning April 1, 2024, you can use your OTC benefit at CVS Health online, a curated site where you can shop for only eligible items.
- Go to www.thpmp.org/sco-otc, and log in using the 19-digit number listed on your Instant Savings card and your 9-digit member ID number from your Tufts Health Plan Senior Care Options member ID card. You can search for eligible items, including national and store brands, by clicking on “Products” at the top of the homepage.
- To shop on CVS Health, select “Locations” at the top of the homepage, then select “Online” on the left panel to see the link to CVS Health. You will also see the link to Medline (see below under Medline).
- Click on the CVS Health link to shop for eligible items.
Items ordered from CVS Health online will be delivered with no additional shipping fees approximately 3–5 business days after the order is received.
NOTE: If you have any issue ordering OTC items at CVS Health, try these solutions.
- You can also order from CVS Health by phone: To order eligible items by phone from CVS Health, call 1-833-875-1816, Mon.–Fri., 9 a.m.–11 p.m., and a CVS Health representative will take your order. Orders will be delivered with no additional shipping fees approximately 3–5 business days after the order is received.
- Place an order through Medline—Go to www.thpmp.org/sco-otc, and log in using the 19-digit number listed on your Instant Savings card and your 9-digit member ID number from your Tufts Health Plan Senior Care Options member ID card. Follow the steps described above under CVS Health but instead of selecting “CVS Health”, select “Medline” to shop at the Medline site. Alternatively, you may call 1-833-569-2330 (Mon.–Fri., 8 a.m.–7 p.m. ET) and a Medline representative will take your order, or fill out and return the mail-order form included in the Medline OTC benefits catalog. If you need a printed copy of the catalog mailed to you, call Member Services at 1-855-670-5934 (TTY: 711). Items ordered online, by phone, or by mail will be delivered approximately 2-5 business days after the order is received by Medline.
- Online through Walmart.com—You can shop for eligible items at Walmart.com. Walmart.com is not a curated site, so you will be able to shop for both eligible items and other non-eligible items. At checkout, select “Pay with card” and enter your Instant Savings card number. Your Instant Savings card can only be used to pay for eligible items up to the balance on your card at the time of the transaction; you can pay for non-eligible items with another form of payment, such as personal credit card or cash if allowed. Note: Shipping fees may apply depending on your order size and will not be covered by your Instant Savings card. To avoid fees, you can choose in-store pick-up. There are 3 easy ways to shop on Walmart.com:
Method | Description | Fee* | Notes |
|---|---|---|---|
Pickup | Reserve a time, and the order is brought to you curbside at your selected store. | Free | Pickup is free, no order minimums.** |
Shipping | Orders are shipped to your mailing address. | $6.99 | No fee for orders over $35. No fee for Walmart+ members. |
Delivery | You reserve a time, and the order is delivered to your home. | $7.95 to $9.95 | No fee for Walmart+ members with orders over $35. |
*You will see any fees from your cart at checkout. Fees cannot be paid with an OTC Network card. Restrictions apply. **$6.99 fee for pickup orders under $35 which include perishable items. No fee for Walmart+ members. Items sold and shipped by Walmart.com can be returned or replaced, when available, by mail within 90 days of receipt. Exceptions are noted on the Walmart corporate Return Policy page. Returns are refunded to your OTC Network card within 3-5 business days of receipt of the return. | |||
- Online through Walgreens.com—You can shop for eligible items at Walgreens.com. Walgreens.com is not a curated site, so you will be able to shop for both eligible items and other non-eligible items. At checkout, enter your Instant Savings card number where the card number is requested. Your Instant Savings card can only be used to pay for eligible items up to the balance on your card at the time of the transaction; you can pay for non-eligible items with another form of payment, such as personal credit card or cash if allowed. Note: Shipping fees of $5.99 may apply depending on your order size and will not be covered by your OTC card. To avoid fees, you can choose “in-store pick-up.” Other things to know:
- OTC eligibility and pricing is the same in-store / online.
- Depending on your method of delivery, your items could be in-hand in as little as 30 minutes.
- Ship-from-store orders are delivered from the local store of your choice. Items that cannot be shipped from the selected store are delivered via FedEx from a centralized Walgreens location.
- You will receive order, tracking, and delivery status via email/txt (opt-in) from the moment your order is placed until it’s delivered or picked up.
- For in-store pickup and ship-from-store orders - Inventory position for the selected store is shown in real-time, and an out-of-stock item cannot be selected. In the event of a damaged or missing item, the item will be cancelled from the order and the amount refunded to the customer’s card.
- You can call 1-877-250-5823 for any online order issue. Customer support is available 24x7 for order support.
What your Instant Savings card can be used for
Here is a list of some popular items within eligible categories to help you shop. Please note, this is not a
complete list of eligible items. For a more complete list of items, go to thpmp.org/sco-otc.
Over-the-Counter (OTC) | Grocery | Daily Health and Hygiene |
Home diagnostic and patient aids • Blood pressure monitors • Floor scale1 • Heart rate monitor • Thermometer • Night lights Bathroom safety and fall prevention • Grab bar • Nonslip bathmat • Bath bench Dental and denture care • Toothpaste • Toothbrushes • Denture cream • Floss and floss picks • Toothache relief gel • Cold sore treatment Diabetes care • Sharps container • Diabetes monitors1 • Diabetic socks Smoking cessation • Nicotine gum, patches and lozenges1 Other items • OTC hearing aids • At-home COVID test kits • OTC naloxone | Frozen foods • Meats • Seafood • Fruits • Vegetables Fresh foods • Fruits • Vegetables • Chicken • Beef • Seafood • Sausage Dairy • Milk and milk products • Eggs • Egg substitutes • Cheese • Yogurt • Margarine/butter Dry goods • Bread • Nuts • Oil • Rice • Beans • Pasta • Pasta sauce • Soup • Nuts, seeds • Trail mix | • Bath tissue (toilet paper) • Wipes, towelettes • Hand and body cleansing bars and liquid (soap) • Napkins • Dish detergent • Eye and ear care • Feminine personal care • Foot care • Hair care • Household products • Laundry detergent • Oral care • Patient cleansing and bathing • Physical fitness and exercise equipment • Shaving and grooming • Skin care • Topical pain reliever • Lidocaine cream and patches • Muscle relief creams and patches |
1 1Dual-purpose items are medicines and products that can be used either for a medical condition or for general health and well-being. These items may be purchased only after discussing the purchase with your personal provider (or satisfying other requirements your plan may specify).
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Examples of items NOT ELIGIBLE with your Instant Savings card:
Over-the-Counter (OTC) | Grocery | Daily Health and Hygiene |
• Alternate medicines • Children’s medicines and baby items • Contraceptives • Dehydration drinks • Ensure, Boost • Meal replacement shakes or nutrition drinks • Weight-management bars and snacks | • Soda • Sport drinks (Gatorade and others) • Ice cream, frozen yogurt, sherbet • Other desserts/sweets • Cake/cookie mixes, frosting, chocolate chips, marshmallows, decorations • Jams, jellies, sweet spreads, syrup • Bakery (pies, cakes, muffins, etc.) • Lard • Cookies • Salty snacks | • Alternative medicines (botanicals, herbals, probiotics, and nutraceuticals) • Cosmetic products of any kind • Hair color • Perfumes • Teeth whitening strips/ treatment |
If you would like to know if a specific brand or product is eligible, visit www.thpmp.org/sco-otc.
If you have any questions, we’re here to help
If you have any questions about using your OTC benefit, call Member Services at 1-855-670-5934 (TTY: 711). Representatives are available 8 a.m.–8 p.m., 7 days a week (Mon.–Fri. from Apr. 1–Sept. 30).