Multifactor Authentication

Learn about multifactor authentication (MFA) for your Tufts Health Plan Medicare Preferred broker account and get answers to questions you may have about the process. You can also use the link below to access the MFA user guide.

View User Guide

Need help?

Contact our Medicare Broker Support at 833-984-2387 for help if you are having problems setting up multifactor authentication. 

Common questions about multifactor authentication and what to expect from MFA

After you enter your username and password during account login, you will need to enter a code to verify your identity.

Multifactor authentication (MFA) is a standard information security practice used across all industries. MFA or multifactor authentication is a multi-step process that requires users to provide two or more forms of verification to log in to an account. MFA adds an extra layer of security to prevent unauthorized users from accessing accounts, even if a password is compromised.

 

Tufts Health Plan Medicare Preferred is committed to keeping your business information confidential. MFA is an additional step in the account login process and helps strengthen security for your broker account and data. If your username and password are stolen or the login process is suspicious, this step makes it harder for someone to break into your broker account and access your business information.

You will be prompted to choose one of two ways to get your code. We can send a verification code to your email address, or you can use an authenticator app on your mobile device to generate a code.

  • To get your code by email, you can use the email address that’s already registered with your Tufts Health Plan Medicare Preferred broker account. You’ll be able to change your email at any time if you’d rather use a different email address of your preference.
  • To get your code with an authenticator app, go to the app store on your mobile device to download an authenticator app. We recommend Microsoft Authenticator, but you can use another one if you prefer. Visit the App Store for Apple devices or Google Play for Android devices.
  1. In the app, select the “+” icon to add an account, choose “Other (Google, Facebook, etc.)” and then “Scan QR code.”
  2. Scan the code that’s shown on the “Scan your QR code to begin” screen in your online account. If you cannot scan the code, choose “Or enter code manually” in the authenticator app and enter the account name and secret key.
  3. Enter the six-digit code from the app into the “Verification code” field in your online account.

After the initial set-up, you will only need to use MFA if we don’t recognize the device you are using or if we think someone else is trying to get into your account.

You will not be able to log in to your Tufts Health Plan Medicare Preferred broker account if you do not set up multifactor authentication and will need to contact our Medicare Broker Support.

Try requesting another code. If the new code does not work, contact our Medicare Broker Support at 833-984-2387.