Broker Newsletter - February 2025

Publish Date

Your February Update

We want to make it easier for you to provide Tufts Health Plan as a solution to your clients. To help support your hard work, here is what we thought you should know this month:

New Login for Member Online Accounts
Tufts Health Plan is committed to keeping our members' information confidential and secure. Many companies with online logins now use multifactor authentication (MFA) for added security. MFA works to ensure that the right person is accessing a website or portal that may contain personal information. In order to provide additional protection for members' online accounts, we will begin using MFA at the end of February. You can find more information on our FAQ page and user guide.
See MFA details

 

New Videos Provide IRA Updates
If you or your clients have questions about The Inflation Reduction Act (IRA) and the four changes made to Tufts Health Plan prescription drug plans for 2025, we created videos, infographics, and articles to help provide the information you need.
Watch Rx changes video
Watch Drug Pricing Tool video
Learn more about the IRA

 

New Member Welcome book
New members receive a Welcome book that provides helpful details on how to use their plan. Take a look!
See Welcome book

 

Which SCO code is correct when enrolling new member?
When enrolling new members in our Senior Care Options (SCO) plan, it’s important to select the correct level. This guide makes it easy.
See SCO code guide

 

OEP Do’s and Don’ts

You can still sell during OEP, but there are some important guidelines to keep in mind.

What can you do and not do during the Open Enrollment Period (OEP) that runs from January 1 to March 31?

The Centers for Medicare & Medicaid Services (CMS) prohibits “knowingly” targeting or marketing to Medicare Advantage enrollees during the OEP, including distribution of unsolicited marketing materials and activities that use OEP as a sales opportunity.

What you can do:

  • Provide information and respond to questions about OEP and the opportunity to switch Medicare Advantage plans when asked.
  • Send marketing materials about Tufts Health Plan when requested by a client.
  • Educate individuals aging into Medicare (“age-ins”) and Low Income Subsidy (LIS) and dual-eligible recipients about Tufts Health Plan.

Need to view plan details? Find them on our plan compare page.